When you book through AAH or RM, reservation information is sent to the hotel property with virtual card information. This is different from your card information. Sometimes the property doesn’t know how to properly process 3rd party reservations and may ask for payment. You can call AAH or RM to have them provide payment information to the hotel.
AAdvantage Hotels
844-801-6778
773-270-2992
Rocketmiles
855-355-7625
773-257-7680