Users have reported successful tracking and posting of points when using the Atmos Shopping extension in Chrome on a laptop/desktop.
🎥 For larger point purchases, screen recording your checkout process is recommended in case Cartera says the purchase was not eligible:
- 🍎 Take screen recordings on Mac
- 🖥️ How to Screen Record in Windows 10 or Windows 11
- 📱 Record the screen on your iPhone, iPad, or iPod touch
- 📱 Record and capture your Galaxy phone or tablet’s screen
Then, carefully follow these steps:
- Disable ad-blockers and shopping browser extensions (e.g. Rakuten, Honey, CapitalOne Shopping, etc.) or shopping apps on your phone
- Log in to Atmos Shopping
- Open the merchant through Atmos Shopping
- Click through the offer on Atmos Shopping for the merchant
- Add all items to the cart/nearly complete the purchase process
- If applicable, log in to your account at the merchant
- Check your Recent store visits on Atmos Shopping activity after the initial visit to confirm functionality
- Click through again on Atmos Shopping for the merchant
- If the popup does not appear, try to open the Atmos Shopping extension (this may help to refresh the tracking)
- Complete the checkout/purchase process
- Users may or may not see a banner at the end of the transaction. If it appears, take a screenshot of the entire page
It may take up 24 hours for the transaction to appear in your Recent store visits on Atmos Shopping activity (it’s possible it does not appear). Use My Earnings to track your purchases.
If there is no activity under “Recent store visits” or “Recent transactions,” you can submit a request after 15 days for missing miles. Submit the recording of the transaction along with your receipt.