Earning for Alaska Airlines FAQ
Almost all frequently asked questions for earning with Alaska Airlines
Atmos Shopping
Points are considered posted when they appear in your Alaska Airlines account. Unless otherwise noted, the activity date will be the date of the transaction, regardless of when it is posted.
By program:
- Atmos Shopping
- It will depend on the terms. Some post in a day, others in a week, or even after a 60-day period. With some merchants, you must wait until the order is picked up or delivered. Regardless, you will have to give at least 15 days. If it doesn’t post within 15 days, you submit a request for credit. Cartera will research the request and it may take 6-8 weeks to resolve (up to 6 months in extreme cases).
- Merchants typically don’t report earnings back to Cartera until the purchase has shipped, is picked up, or is completed. With some merchants, earnings may be split if items are shipped at different times.
- Information found under “Recent transactions” and “Recent store visits” should not be used to determine whether an activity has been correctly tracked or will post
- Days to Post information is available on some merchant pages (often is not reflective of actual time to post)
- Bonus miles via Atmos Shopping: bonus miles from promotions can take up to 10 weeks to post
- Hotels via Atmos Shopping: If you booked a hotel through Atmos Shopping, the booking date will be the transaction date.
Users have reported successful tracking and posting of points when using the Atmos Shopping extension in Chrome on a laptop/desktop.
🎥 For larger point purchases, screen recording your checkout process is recommended in case Cartera says the purchase was not eligible:
- 🍎 Take screen recordings on Mac
- 🖥️ How to Screen Record in Windows 10 or Windows 11
- 📱 Record the screen on your iPhone, iPad, or iPod touch
- 📱 Record and capture your Galaxy phone or tablet’s screen
Then, carefully follow these steps:
- Disable ad-blockers and shopping browser extensions (e.g. Rakuten, Honey, CapitalOne Shopping, etc.) or shopping apps on your phone
- Log in to Atmos Shopping
- Open the merchant through Atmos Shopping
- Click through the offer on Atmos Shopping for the merchant
- Add all items to the cart/nearly complete the purchase process
- If applicable, log in to your account at the merchant
- Check your Recent store visits on Atmos Shopping activity after the initial visit to confirm functionality
- Click through again on Atmos Shopping for the merchant
- If the popup does not appear, try to open the Atmos Shopping extension (this may help to refresh the tracking)
- Complete the checkout/purchase process
- Users may or may not see a banner at the end of the transaction. If it appears, take a screenshot of the entire page
It may take up 24 hours for the transaction to appear in your Recent store visits on Atmos Shopping activity (it’s possible it does not appear). Use My Earnings to track your purchases.
If there is no activity under “Recent store visits” or “Recent transactions,” you can submit a request after 15 days for missing miles. Submit the recording of the transaction along with your receipt.