How do I contact RM?
E-mail concierge at rocketmiles.com or call: (855) 355-7625 or (773) 257-7680
How do I know if I’m getting a good deal for AAH or RM?
Take the total number of earned AAdvantage Miles (including bonus) and divide by total cost (e.g. 10,000/$350 = 28.5x). Average = 30x Good = 40x Great = 50x
Do bonus (“promo”) (“boost”) miles count toward Loyalty Points?
As of July 2023, promo/boost miles no longer count as Loyalty Points — only award miles. Base miles continue to count as Loyalty Points. Yes, they count towards Loyalty Points as of May 2022 for RM. They have always counted for BAAH.
What does a folio look like at check-out from AAH or RM?
There are many posts with folios in the Facebook Group.
How does AAH or RM appear on a card statement?
RTI*AAHotels [name of hotel], RTI*Rocketmiles [name of hotel]
Can I use my hotel status at check-in?
You can try, but you will not receive points from your hotel program. Some users have reported earning points for incidentals and receiving basic welcome benefits (Hilton Honors program counts the nights, for example).
What about resort fees?
If you booked on AAH or RM with a property that has a resort fee at check-in, you don’t get charged if you don’t check-in. Some users have reported using virtual cards to prevent unwanted card charges.
Do I need to stay or check-in at a hotel property?
Users have reported that you do not have to stay or check in at a hotel property booked through AAH or RM to receive points.
What are RM, BAAH and AAH?
As of July 2023, BookAAHotels.com (BAAH) has been replaced with AdvantageHotels.com (AAH) Hotel booking sites: Rocketmiles.com (RM) and BookAAHotels.com (BAAH)